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Customer Experience Solutions to Grow Your Business
Customer Experience Solutions for Gen CX
As a customer experience design agency (CX agency), our consultants map, analyse, and improve customer journeys to provide a unified omnichannel customer experience.
The CX Strategy That Sets You Apart
Customer satisfaction has never been more important. Our experts in CX strategy provide a comprehensive framework and hands-on guidance, building a tailored CX strategy, improving the customer journey, and setting up the right metrics.
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Improve Customer Experience Through Customer Journey Mapping
Customer journey mapping creates a visual story of the customers' interactions with your brand. A customer journey map, an essential starting point of any CX strategy, shows how customers move through your sales funnel. The more touchpoints your user journey has, the more complicated and essential such map becomes.
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Improve Customer Onboarding With Data and Strategy
Customer onboarding, also called user onboarding, is the process new users go through to get set up and start using your product, from signing up to activation and first usage. A staggering 90% of users say that companies could do better when onboarding new users, even though most companies say that user onboarding is essential to the growth of their product.
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Help Customers Embrace Your Product
Customer adoption, also known as user adoption, is when new customers become accustomed to using a product or service and decide to keep on using them. Increasing customer adoption can help you prevent churn, bring in customer loyalty, and expand your sales opportunities.
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Turn Customers Into Loyal Fans
Customer retention, or client retention, is how well a company is able to turn customers into repeat buyers and prevent them from switching to a competitor. Customer retention strategies allow you to both provide and extract more value from your existing customer base.
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Delight Your Customers So They Come Back
Customer loyalty is when your customers come back to buy from your brand again – and over a long time. Loyal customers choose your products or services over those of your competitors. They don't want to switch to a competitor brand either - no matter how good the competition is. When your brand provides a consistent, positive experience, your customers become loyal.
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Increase Revenue per Customer and Lifetime Value of a Customer
Customer expansion helps current customers benefit from an increased value proposition and encourages them to buy more - in the form of upselling (when a customer buys a more feature-rich version) or cross-selling (when a customer buys an unrelated or complementary item). The trick to a successful customer expansion strategy is knowing what customers are ripe for expansion, and having upsell and cross-sell opportunities built right into the product.
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Let Your Current Customers Bring You More Business
Did you know that customers acquired through referrals have a 37% higher retention rate? These customers are way more likely to refer your brand to their friends and colleagues if they have a good experience.
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Our experts say...
Our customer experience specialists create digital solutions that reflect the wants and needs of Gen CX - users of all age groups looking for a personalised, seamless, and incredible digital experience. We deliver products that are easy to customise and make complex tasks as simple as possible.
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Partner with habitable.co today, and turn your digital potential to customers and cash.Please get in touch with Juraj, our CEO.
CEO & Founder